Shipping & Returns
Delivery
W Y L D I N G EU delivers to and offers free standard delivery on all orders on mainland Ireland, deliveries to the EU outside of Ireland has a shipping fee as per the below. For all non EU orders, including the UK, USA, Canada and Rest Of The Wolrd please shop on our UK site.
Mainland Eire: Free
Europe: €20
For all European customers, Escape Boutique of Greystones Ireland will ship and dispatch all W Y L D I N G EU orders and accepts and processes the purchase orders in the same succession that they are submitted on www.wylding.eu We usually dispatch orders from our Irish warehouse within 1-2 days, however during busy sales periods it can take a few days longer. As soon as your order is dispatched you will receive a confirmation email. Most orders are delivered within 3-5 business days within Ireland and 7- 10 days within the EU outside of mainline Ireland. Please place your oder on our UK SITE for orders to all other territories.
Usually, if you make your order before 09.00 am GMT we will ship it the same day. Orders placed on weekends and holidays will normally be shipped the next business day. At busier times of year, sales or holidays, the handling of your order may take a few days extra due to volumes. We will always send you an email once we have dispatched your order.
Customers based in Europe with deliveries within Europe will not be charged import duties as they are receiving their goods from within the single market.
Q: Do you ship to PO Boxes?
A: Unfortunately, this is not possible as our carriers require a signature. Please provide full and complete addresses on your order form.
Q: Where will my EU order ship from?
A: All European orders ship from our Irish retailer, Escape Boutique Ireland, as a result of this the stock levels and availability may vary from that on our UK site. For anything that you cannot access on the EU site please email our head office on hello@wylding.co.uk and we manage your request directly.
Q: Is my package insured?
A: All items are insured against theft and accidental damage whilst in transit from the W Y L D I N G EU affiliate retailer to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance. The customer is responsible for items during returns and exchanges.
Q: How long does delivery take?
A: Most orders are delivered within 3-5 business days of being dispatched to mainland Ireland, however depending on where you live within Europe this could be up to 14 working days.
Q: Will I have to pay additional tax or import duties on my order?
A: If ordering from www.wylding.eu to within the EU import duty, taxes and any additional charges will not apply however shipping costs outside mainland Ireland will apply at a rate of €20.
Returns
We offer a refund on items returned in an unworn condition with the tags intact within 28 days of delivery. Refunds exclude any shipping fees including return postage on exchanges however you will not be charged a shipping fee for your replacement garment from our warehouse. Any items received in a non-sellable condition will not be accepted.
Please ensure that you return the items to us folded and in their original packaging.
Items should be returned using a trackable, signed-for, delivery service ensuring that you insure your return for the value of the product. We are not liable for goods lost in transit to us.
If you have received an item as a gift, you may still send it back to us but we will need the original order details, and can only issue a refund to the original purchaser.
Please return the item in the original packaging, using returns information supplied to you in your parcel and send to the following address: